Post-sales Services

For original owners who purchased Covenant Acoustic Guitar Products from our authorized resellers in China Mainland and Hong Kong, we provide enlisted services:

  • 7-Days return/exchange service:
    In 7 days since your purchase, you can go to your dealer, return or exchange the product free of charge. The product to be returned/exchanged should be re-sellable.
  • 90-Days return/exchange service:
    In 90 days since your purchase, if quality issue happens to the product, you can go to your dealer and exchange for the same model for free.
  • 1-Year free repair service:
    In 1 year (365 days) since your purchase, if quality issue happens to the product, you can go to your dealer and repair the product for free.
  • Lifetime paid repair service:
    For products out of former dates, we provide repair services, the fee will be charged.
  • For global owners, as Covenant does not have authorized resellers besides China Mainland and Hong Kong right now, please contact service@covenantguitar.com.